Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept returns?

Returns are accepted within 2 weeks of delivery and the buyer pays the return shipping.

It looks like I bought the wrong model, can I exchange it?

Absolutely!Just reach out and we’ll take care of you.We are a small business.Call 615-791-7057 or email info@franklinstrap.com and a real person will take care of your issue the best they can.

When will my order ship?

We offer same day shipping on all orders placed before 2PM CST on business days.

Do you charge sales tax?

Orders being shipped to a Tennessee Address will have a sales tax of 9.75%

Can I get my name put on one of your straps?

Unfortunately, we’re just not set up for custom work. In order to have this kind of quality at our prices, we have to build dozens of one design at a time. Hopefully down the road we’ll be able to open a custom shop and offer things like embroidering initials or even lasering a portrait. It is an ambition of ours so stay tuned!

Does the Glider work on 12 strings?

Our Glider Capo isn’t designed to work on 12 strings. Only 6 string acoustic and electric guitars. For 12 strings, besides the neck radius, the struggle is having enough tension to hold down the octave strings but with any more tension it won’t glide with ease and could pinch the strings out of tune. I’ve seen the Glider work on 12 strings about 50% of the time and the feedback we get from customers reflects that same percentage. It depends entirely on the set up of the guitar, and since that’s completely subjective to the individual’s preference, it’s impossible for us to tell you ahead of time whether it will work. Here are some specs that work in favor of the physics of how the Glider works:

Light-(low)Medium gauge strings, lower action, no bowing in the neck.Also, it depends entirely on the make/model because some are hard body small radius 12 strings (which would work better) and some are jumbo (which have a wider radius and is a stretch for the Glider.) If the neck isn’t too big, the good news is that you can always have your 12 string set up specifically for the Glider to work which would include the specs above. Unfortunately this is the best I can help if you are committed to making it work for a 12 string.

Can I get a shorter/longer version of one of your strap models?

Upon request, we offer 13” or 31” tails for models that have a tail piece.The stock length is about 20” so that gives you plenty of room.The models without a tail piece have sliding adjusters that give you a massive range of length.The vast majority of people don’t have a problem with these kinds of designs, in terms of being short enough, however, they reach to about 60” and if you need more that than, I would suggest looking for a model we can ship to you with an extension tail instead of a slider.

Send us an email

You can send us an email at info@franklinstrap.com

Call Us at 615-791-7057

Or write us a message on the form below.